Refund policy

Refund & Return Policy

Last updated: October 13, 2026

90-Day Guarantee
We want you and your loved ones to feel safe and confident with your Alwaysnear SOS watch. If you’re not completely satisfied, you have 90 days from the date of delivery to request a return or refund.

How to Start a Return

  1. Email hello.comfortfrequency@gmail.com with your order number and the reason for your return.
  2. Include photos if your item is damaged, defective, or incorrect.
  3. Wait for our return instructions. Please do not send items back before receiving authorization.

Return Conditions

  • The item must be in its original condition and packaging, with all included accessories (charging cable, manual, etc.).
  • Proof of purchase (order number or confirmation email) is required.
  • Products showing signs of heavy wear, water damage from misuse, or damage caused after delivery may not qualify for a full refund.

Return Shipping

  • Change of mind or personal preference: the customer is responsible for return shipping costs.
  • Defective, damaged, or incorrect item: Alwaysnear covers the return shipping cost and will send a free replacement or issue a full refund.

Refunds
Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days.

Damaged or Defective on Arrival
Please contact us within 90 days of delivery with photos of the issue. We’ll send a replacement or a full refund at no cost to you.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account, then contact your card provider, and finally email us at hello.comfortfrequency@gmail.com.